Efficient course management with edoobox: a practical report from Brack Alltron AG

Brack Alltron AG organizes a considerable number of training courses every year: in 2024, it held around 125 of its own courses and events as well as around 150 partner and manufacturer training courses. However, this diversity entailed a lot of effort. Before the introduction of edoobox, each event involved numerous manual steps - from the announcement and registration management to communication with the participants. Both the organization team and the participants had to invest a lot of time.  

Brack Alltron AG has opted for the edoobox course and event platform to make its processes more efficient and offer a modern booking experience.

Initial situation: Typical challenges before implementation

Before implementing edoobox, Brack Alltron AG was faced with a number of questions that many course providers are familiar with:

• How can I make the high manual effort involved in course management and invoicing more efficient?

• How can confusing participant lists without a waiting list function be handled better?

• How can I simplify scheduling if there is no integration into the existing website?

• How do I prevent additional work if automatic confirmation emails to participants are missing?

• How do I keep track of the booking status and utilization of my courses?

• How can I modernize the registration process if it currently only works by e-mail, fax or telephone?

• How do I solve the problem of missing waiting lists or opportunities to move up?

• How do I organize course and participant data centrally without having to maintain several systems in parallel?

• How does synchronization with calendars such as Google or Outlook work without having to enter everything manually?

These unanswered questions made it clear that the existing processes caused high administrative costs, a lack of transparency and a less than contemporary participant experience. The range, bookability and professionalism of the offerings were severely limited.

The solution: Introduction of edoobox

With the introduction of edoobox, central functions were implemented that make the difference today:

• Online appointment booking: All courses can be booked directly online - the days of fax and telephone bookings are a thing of the past. Thanks to the direct link to payment options, the entire booking process is completed in just a few minutes.

• Waiting list: Cancellations or latecomers can be dealt with easily. Registered persons can be given priority as soon as places are available. In this way, vacant places can be filled efficiently.

• Collective registrations: One person can register up to 150 participants in one booking

• Automated reminders: Participants receive all information in good time, eliminating the need for many emails and queries. The content and timing of the notifications can be flexibly adapted - from the start of the course to the list of materials.

• Integration with calendars: Appointments are seamlessly transferred to Google or Outlook calendars. This means that both course instructors and participants have an overview of their booked events at all times.

• Flexible offer design: New courses or events can be created and published with little effort. Whether a single event, a seminar lasting several days or an ongoing series of courses - edoobox covers all formats.

• Participant administration: Clear processes ensure that all data is maintained in one place. Thanks to the clear structure, administrators retain control over registrations, invoices and communication at all times.

• Corporate design customization: The system adapts to the brand identity of Brack Alltron AG. Colors, logos and fonts can be fully adapted so that the booking route looks like part of the company website.

• Multilingualism: Offers can be displayed in several languages. edoobox currently offers 28 languages.

• B2B booking process: Collaboration with partners and companies has also become more professional and easier, as corporate customers can book contingents directly or register several employees at the same time - all with just a few clicks.

Implementation: Simple & supported by strong service

The introduction of edoobox was straightforward and without any major hurdles. After a short training period, the team was able to use the most important functions independently and integrate them step by step into their everyday work.

Quote from Brack Alltron AG:
"As soon as you have familiarized yourself with the system, it is very easy to use. But what convinces me most is the personal contact with the edoobox team- friendly, solution-oriented and always ready to help. The support is really great!"

Results: Significant time savings and satisfied participants

The introduction of edoobox has noticeably changed the course organization at Brack Alltron AG:

• Thanks to templates and predefined course specifications, the preparation and publication of a new course now only takes around 3 minutes - a huge difference to the previous, much more time-consuming procedure.

• The administrative workload has decreased considerably overall, and processes are more structured and transparent across the board.

• The uncomplicated online booking offers great advantages for participants: they can register at any time, from anywhere and without media disruptions. Queries or complaints have virtually disappeared - a sign for Brack Alltron AG that the process "works smoothly".
  

Brack Alltron AG also emphasizes the extent to which edoobox can be adapted to its own needs. They particularly appreciate "the ability to customize the system to suit a wide range of offers and course types. Many functions and settings could be configured exactly to our needs."

The platform is also flexible when it comes to further development: "If something is missing or needs to be improved, we report this directly to edoobox - and our requests are implemented in around 95% of cases. The system is currently very well suited to our requirements - a flexible booking system with specialized features."

In addition to these operational improvements, a look at the long-term development also shows the positive effect:

Over the last twelve years, Brack Alltron AG has increased the number of bookings by 565.4 %, while sales have grown by 252.8 % over the same period.  

Conclusion: Efficiency, flexibility and professional support make the difference

Brack Alltron AG is particularly impressed by the simple handling and flexible use of edoobox - suitable for its extensive and diverse range of courses. The automated processes save valuable time, significantly reduce the administrative effort and ensure transparent participant management.  

In addition, edoobox 's personal, solution-oriented support is at the heart of the positive experience. The ability to customize the system to your own needs makes edoobox a powerful and reliable partner in course management.  

Brack Alltron AG therefore makes a clear recommendation: Anyone who wants to manage a large number of courses or events efficiently and professionally will find edoobox a modern, practical solution with real added value.  

Tip: If you are facing similar challenges, you should take advantage of edoobox's free trial period and see the benefits for yourself.  

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