Participant Management

Easily Manage Customer Data

The participant CRM combines master data, bookings, invoices, account balances, tags, notes, and email history into a single file. This allows your team to respond to inquiries more quickly and work from a shared database.

Participant RecordRegistration HistoryTagsDuplicate SearchExports & API
Team manages participant profiles, booking history, and communication in a single CRM overview
Faster Responses Team members see bookings, payments, and communication in context.
Cleaner Data Custom fields, duplicate checks, and tags reduce data maintenance errors.
Better Segmentation Participants can be targeted for communication, evaluation, and follow-up offers.
Overview

Compile all relevant information for each person

Personal data, bookings, invoices, account balances, barcodes, notes, tags, and communication history are all consolidated in the participant dashboard. This prevents information from being scattered across spreadsheets, email inboxes, and individual bookings.

Data Quality

Adapt Fields and Forms to Real-World Processes

Additional participant fields, form logic, and placeholders ensure that the information collected is exactly what the administration, implementation, and communication teams need.

In progress

From the quote process to the participant file, your back office operates within a single, integrated interface.

All relevant information remains visible where your team needs it in their day-to-day work: under "People," "Bookings," and "Communication." This allows questions to be answered more quickly and makes workflows more transparent.

edoobox calendar view with organized listings, categories, and event overview
Clever Classifications of Offers

Structure offers precisely while still presenting them clearly

Organize offerings into categories, control the number of spots and visibility per price category, and group formats across tags. This ensures that even a large range of offerings remains easy to understand for teams and participants.

edoobox Participant View with key metrics, bookings, and customer details in the CRM
Efficient Administration

Keep customer details, bookings, and quotes accessible online at all times

All offers and participant details can be viewed and adjusted directly from anywhere. Recurring appointments are replicated more quickly, changes are communicated via email, and international offers can be managed effectively across languages, time zones, and currencies.

edoobox user view with active account information and advanced permissions management
Advanced User Management

Clearly separate roles, access, and participant accounts from one another

With the 3-tier authorization model, course instructors, administrators, and superadministrators each have clearly defined responsibilities. At the same time, participants can view their registrations and relevant data through their own accounts.

Core Areas

Seamlessly integrate customer data, bookings, and communication

Overview

Compile all relevant information for each person

Personal data, bookings, invoices, account balances, barcodes, notes, tags, and communication history are all consolidated in the participant dashboard. This prevents information from being scattered across spreadsheets, email inboxes, and individual bookings.

Data Quality

Adapt Fields and Forms to Real-World Processes

Additional participant fields, form logic, and placeholders ensure that the information collected is exactly what the administration, implementation, and communication teams need.

Communication

Keep track of shipping and status

Automatic emails, task emails, and templates are tracked by email address. Your team can see what was sent and when, and can answer questions with the necessary context.

History

Processing Bookings and Invoices by Customer

Registration and financial data are not viewed in isolation. They remain linked to the participant's file and can be filtered, exported, or reused via interfaces.

Participant CRM in Everyday Life

Viewing Customer Data, Bookings, and Communication in Context

When participant data, booking history, invoices, and outgoing mail are all consolidated into a clear interface, there are fewer follow-up inquiries and significantly faster back-office processes.

Graphical CRM overview with participant profiles, contact history, segments, and booking history
Central File Contacts, bookings, and balance—all in one place Outgoing Mail Traceable sending and history for each person Permissions Roles and access rights are clearly separated
Operational Value-Added

Which CRM tasks does edoobox handle directly within the booking process?

  • Participant dashboard with master data, bookings, invoices, balance, notes, and tags.
  • Predefined and additional data fields for forms, the backend, and email placeholders.
  • The duplicate check identifies individuals who have been entered more than once and helps ensure clean data sets.
  • Outbox makes automated messages and send times traceable.
  • CSV import, spreadsheets, exports, and API V2 make data accessible in a controlled manner.
  • Manual entry supports registrations by phone, email, or in person.
Proof

Why Participant CRM Is More Than Just a Contact List

Faster Responses Team members see bookings, payments, and communication in context.
Cleaner Data Custom fields, duplicate checks, and tags help reduce data entry errors.
Better Segmentation Participants can be specifically targeted for communication, evaluation, and follow-up opportunities.
Frequently Asked Questions

Questions About Participant CRM

What is the difference between a participant list and a participant CRM?

A participant list shows the people enrolled in a program. The participant CRM displays each person's information across all programs, including history, invoices, balance, tags, notes, and communication.

Can I use my own participant fields?

Yes. In addition to standard fields, you can use additional fields for text, dates, or files and reuse them in forms and email templates.

Can edoobox detect duplicate contacts?

Yes. The duplicate search feature helps identify individuals who have been entered more than once and keeps the data sets cleaner.

Can I register participants even if they haven't booked online?

Yes. Participants can be entered manually, imported, and assigned to courses or waiting lists.

Are there interfaces to other systems?

Yes. Participant data can be reused in a controlled manner via exports and the REST API V2, for example for analyses, CRM, BI, or internal business systems.

Are there options for exporting participant data?

Yes. Participant, booking, and financial data can be exported and used for reporting, reconciliation, or internal processing.

Can I send targeted emails to participants?

Yes. Using templates, tags, booking statuses, and email automation, participants can be sent targeted information without having to manually create each message from scratch.

Related Areas

Appropriate functions for the same process

To the Product Overview