Frequently Asked Questions

Frequently Asked Questions About edoobox.

Answers to the most important questions about setup, pricing, data protection, support, and features—clearly organized by topic.

FAQ Overview
41 Questions & Answers

From privacy to pricing, to setup and features.

Quick GuideSorted by topicExpand directly
01 General Questions 02 Service & Support 03 Subscriptions & Pricing 04 Privacy & Security 05 Setup & Integration 06 Testing & Getting Started 07 Target Groups & Applications 08 Features & Applications
01

General Questions

Basics of the online booking system and edoobox.

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What is an online booking system?

An online booking system like edoobox allows you to automatically list courses and appointments online, manage participants, and process payments directly. edoobox is compliant with the Swiss Data Protection Act (DSG) and the General Data Protection Regulation (GDPR), and is developed and hosted entirely in Switzerland.

What should you look for when choosing a booking tool?

Ensure that the booking system fits your processes and is legally compliant. Important criteria include:

With edoobox, you can meet all of these requirements: developed in Switzerland, transparent, and with no minimum contract term.

  • GDPR compliance, so you can be legally in the clear.
  • User-friendliness for your customers, but also for your team.
  • Flexibility, so that different offerings, courses, or dates can be displayed.
  • Integration with your website, payment providers, or video tools such as Zoom.
  • Reliable support when you need help.
What is edoobox, and who is this online booking system designed for?

edoobox is a user-friendly online booking system for courses, seminars, and events. It is ideal for schools, clubs, companies, and private providers in Switzerland, Germany, and Austria. You’ll benefit from a guided process from registration to payment.

On which devices can I use edoobox?

As cloud-based course software, edoobox is platform-independent. You can easily use the booking tool on your desktop, tablet, or smartphone.

Has edoobox received any awards or certificates?

Yes. edoobox has received multiple awards for its quality and user-friendliness. Among other honors, the software has been awarded the Swiss Made Software Award, which recognizes its Swiss origin and high standards regarding data protection (DSG/GDPR). In addition, edoobox is certified with the Swiss Hosting Label, which stands for secure data storage in Switzerland. These awards underscore the reliability and transparency we offer our customers.

In which languages is the edoobox online booking system available?

The edoobox user interface is available in three languages: German, English, and French. You can also publish your course offerings in up to 28 languages. With just a few clicks, you can translate your content directly within the system.

02

Service & Support

Help, training, and documentation to get you started.

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What support options does edoobox offer?

Support is available via email and phone in Switzerland, Germany, and Austria. In addition, edoobox offers personalized online training. As a company based in Winterthur, you benefit from direct support that is DSG-compliant and locally connected.

Are there any instructions or documentation for setting up the course management software?

Yes. The Version 2 documentation includes comprehensive instructions on "Getting Started," "Offers," "Participants," "Email System," "Payment Systems," "Design Manager," and integration via iFrame, plugin, or API.

How quickly will I receive a response from support?

Our team will usually respond to your inquiry within 24 hours.

Can I have my team trained in the use of edoobox?

Yes. In addition to written instructions, edoobox also offers personalized online training to help you get started quickly and use the software professionally.

Does edoobox offer online training?

Yes. edoobox regularly hosts free online training sessions. These sessions help both prospective and current users learn how to make the best use of the online booking system in their own course management. The training is suitable for both beginners and those looking to deepen their knowledge.

03

Subscriptions & Prices

Subscription plans, changes, and flexibility.

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What subscription plans does edoobox offer?

edoobox offers various subscription plans tailored to different course management needs. Prices start at 19 CHF per month. Customers in Germany and Austria pay in euros, but the price remains the same. There is no minimum contract term, so you remain flexible at all times.

Can I upgrade or downgrade my subscription at any time?

Yes. You can upgrade or downgrade your subscription at any time in your account settings. The change takes effect immediately. Please note: If you switch to a lower-tier plan, some features from your previous subscription may no longer be available. These features must be disabled in order to downgrade.

04

Privacy & Security

Hosting, encryption, and GDPR compliance.

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What security measures does edoobox use to protect against unauthorized access?

edoobox uses 256-bit SSL encryption, redundant server locations in Switzerland, and continuous system monitoring. edoobox is designed to comply with the DSG and GDPR, ensuring that your data is reliably protected. Data is stored exclusively in Switzerland.

Where is my customers' data stored?

All data is hosted in secure data centers in Zurich, Switzerland, in compliance with the GDPR and Swiss data protection standards.

Is edoobox, as an online booking system, GDPR-compliant?

Yes. edoobox supports compliance with the Swiss Data Protection Act (DSG) and the European General Data Protection Regulation (GDPR). All data is stored in Switzerland.

How will my data be handled?

edoobox uses 256-bit SSL encryption to ensure the highest level of data security. Hosting is provided in redundant data centers in Zurich, Switzerland, with 24/7 monitoring.

05

Setup & Integration

Getting Started, Website Integration, and Interfaces.

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How do I set up edoobox for the first time?

After opening your account, you’ll go through the basic setup step by step: You’ll create your first quote, enter service locations, and set up user permissions for your team. A guided tutorial within the system will help you through the process. In addition, the edoobox training program is available to you. It’s the perfect way to get started.

What interfaces and integrations does edoobox support?

edoobox can be flexibly integrated with various systems:

For details and instructions, see the edoobox documentation.

  • Payment providers: Stripe (including SEPA direct debit), PayPal, Worldline/Saferpay (e.g., credit cards), PostFinance, Twint, and others.
  • Website Integration: Embedding via iFrame, hyperlink, direct connection via REST API, or integration into CMS platforms such as WordPress.
  • Analysis and Tracking: Integration with Google Analytics and Google Tag Manager.
  • Additional tools: Integration via Zapier, for example, with Zoom or other applications. SSO (SAML) and API integration with third-party apps are also available.
06

Test & Getting Started

Everything you need to know about trial accounts, onboarding, and your first offers.

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How do I start the free 10-day trial with edoobox?

Sign up at https://app2.edoobox.com/login/signup. The 10-day trial starts immediately without requiring any payment information. You're also welcome to sign up for the free online training.

Do I have to provide payment details for the test?

No. The test is non-binding and free of charge. Simply register and get started right away.

What features are available to me during the trial period?

You can take full advantage of all the features: course software, online booking system, participant management, payments, promotions, iFrame integrations, and more.

What happens after the trial period ends?

After the trial period, choose a subscription that works for you. Your trial data will be retained.

Can I transfer my trial data to a subscription?

Yes. Your existing offers, participant data, and settings will be retained when you switch to a subscription.

How soon after registering can I start my courses?

Right away. Once you've signed up, you can post and integrate quotes immediately—quickly and easily.

Is there any help available for getting started with edoobox?

Yes. Through its documentation, online training, and email support, edoobox answers all your questions as you get started.

How long does onboarding with edoobox take?

The free onboarding process with edoobox usually takes just a few hours. Our personalized training sessions will show you exactly how to set up your course management system optimally and manage your bookings efficiently.

07

Target groups & applications

Industries and providers that can use edoobox.

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For which industries is edoobox particularly suitable?

edoobox is industry-agnostic and ideal for educational institutions, large companies with extensive course offerings, academies, universities, public organizations, and providers in the wellness, leisure, and sports sectors.

How can a yoga studio use edoobox for course bookings?

Yoga studios use edoobox as an online booking tool: class management, online payment, waitlists, and email automation—all through their own website with their own design.

What are the advantages of language schools with edoobox?

Language schools benefit from multilingual user guidance, modular course management, automated emails to participants, and payment processing.

Is edoobox suitable for tutoring providers and coaches?

Yes. edoobox serves as an efficient online booking system for one-on-one coaching, group classes, and tutoring, featuring flexible module and scheduling management.

Can adult education centers and corporate training centers also use edoobox?

Yes. edoobox is ideal for adult education centers and academies: You can manage public and internal courses clearly and efficiently in one place, from registration to evaluation. edoobox supports multilingual offerings, course series, and internal training sessions. If you wish, you can promote your courses directly through your website or via newsletter.

How does edoobox help wellness providers and therapists with scheduling?

With edoobox, you can efficiently schedule one-time appointments and recurring sessions. Existing appointments can be easily copied and customized, making it ideal for regular treatments or course series. Bookings are made online, and payments can be processed through integrated payment providers or by invoice. This allows you to keep track of your services and availability—all with your own custom design.

Can edoobox be used by swimming schools and sports clubs?

Yes. Swimming schools and clubs use edoobox to centrally manage course schedules, participant lists, waiting lists, payments, and communication.

Is edoobox suitable for the course management of small companies?

Yes. edoobox was developed specifically for small and medium-sized businesses that offer courses or appointments—from language schools and coaches to swimming schools and small academies. The software is flexible, easy to use, and scalable. It grows with your needs and also offers suitable solutions for larger companies.

08

Features & Applications

Booking, administration, communication, and payment processing.

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What features should a good booking system have?

A powerful booking system offers more than just an appointment overview. Typical functions include:

edoobox combines all of these features into a user-friendly course management system, from registration to payment.

  • Real-time online booking.
  • Automatic confirmation and reminder emails.
  • Participant and Course Management.
  • Payment processing directly within the tool.
  • Multilingualism for international audiences.
  • Clear administration for your team.
What features are included in the edoobox online booking system?

edoobox offers a comprehensive and user-friendly course management system with smart waiting lists, group registration, promotional and coupon management, and payment options online or by invoice. In addition, edoobox provides real-time online bookings, automated emails, support for 28 languages, and a user-friendly administration interface for your team.

Can I offer courses directly through my own website?

Yes. You can integrate offers into your website via an iFrame, plugin, hyperlink, or REST API. Your participants will see everything seamlessly integrated, with your own look and feel.

How do I manage participant lists and waiting lists in edoobox?

Participant lists and waiting lists are available directly within the tool. The waiting list feature allows you to request participants for alternative offerings across different programs.

Can I use edoobox to send automated emails to my course participants?

Yes. With edoobox, you can send automatic confirmations, reminders, or invoices to your course participants. Communication is reliable and considerate, with no extra effort required on your part.

What payment features does the edoobox booking system offer?

edoobox integrates 10 different payment systems—including credit cards, PayPal, invoice, Sofortüberweisung, and many others—in a fully automated and secure manner.