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A consistent and professional communication style is essential to gain the trust of your customers and strengthen your brand identity. With edoobox, you can seamlessly adapt your correspondence to your company's corporate identity (CI). In this blog, you will learn how you can use various features of edoobox to customize your communication and ensure that you always maintain consistent and brand-loyal contacts with your customers.
The ability to translate the entire booking process into different languages is a significant advantage you enjoy with edoobox. With the extensive language settings, you can ensure that customers from different language areas have a seamless and understandable booking experience. edoobox offers over 20 system languages that you can easily activate in the settings. This customization allows you to present the entire booking process, from registration to confirmation, as well as all email contacts in your customers' preferred language. This not only contributes to your customers' satisfaction, but also expands your reach in international markets.
In edoobox, you have the option of adding descriptive texts in multiple languages for each offer and category. This allows you to promote your offers directly to your target audience and ensure that your customers receive all relevant information such as course content, schedules and fees in their preferred language during the booking process.
In addition, you can embed links, images and videos to present your offers in a visually appealing way. This is particularly useful for explaining complex content or creating a personal connection with your customers. Videos can be provided in different languages to appeal to a broad target group and improve comprehensibility.
Another important aspect of customizing your correspondence is the design of integrated PDF and email templates. edoobox offers extensive options for designing emails in the look and feel of your company. You can create your own email templates that are fully aligned with your corporate identity in terms of design and content. These templates can be used for both automated and manual emails.
Use placeholders to have the system automatically insert personalized information such as names, dates and course details when sending. This ensures an individual approach to your customers and increases the relevance of the messages. With IF-Conditions, you can insert specific email content depending on certain conditions or user actions to communicate in an even more targeted way.
edoobox also allows you to store your own PDF attachments for email templates. These can contain important documents such as terms and conditions or company flyers and are attached 1:1 to the desired e-mail and sent with every dispatch.
You can integrate additional text blocks into the standard email templates to make your messages even more specific and informative. These additional texts can contain detailed instructions, meeting links, additional information on course content or special notes on events, for example. By placing these text blocks in a targeted manner, you can ensure that your customers receive all relevant information at a glance and do not miss any important details.
Adapting your correspondence to your company's corporate identity with the versatile functions of edoobox ensures uniform and professional communication. The precise translation of the booking process, the multilingual provision of descriptive texts, individually designed email templates and informative additional texts allow you to offer your customers a transparent and consistent exchange of information. This not only reduces the number of queries, but also optimizes your internal efficiency, as all information is integrated directly within edoobox. Once set up, you can enjoy the benefits of fully automated communication that provides your customers with seamless and comprehensive information. This allows you to concentrate on the essentials while edoobox takes care of the rest.
